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Country: 198.252.100.201, North America, US
City: -77.4512 Virginia, United States
First, I must say that I 'was' a loyal leappad customer. We've owned 3 leappads (1 original & 2 Leappad 2) and loved them. We purchased the Ultra almost 60 days ago and it has been a NIGHTMARE! Between the 200+ hours it has spent 'updating' and 'reloading the profile' (after it updates it wipes the machine clear so you have to go through the entire reload/create a profile. We've done this now 8 times), 20+ emails to technical support, 5+ phone calls & countless tears to myself/husband it has wasted a better part of my life. One thing to be aware of Leappad's customer support is only open 9am - 5pm M to F EST. If you work then you are out of luck! The online email response just sends you the 'cut and paste' fixes from the website. I know I'm not a tech geek, but yes I did check online before calling/emailing. The worst part was when the Leappad took over 8 hours to 'update' (wipe the computer clean) for the 5th time and then took 36 hours to update with all the purchased apps. We've spent almost $1,000 on apps which makes my heart break. If I knew how poorly the Ultra was made and that the tech support was so pathetic I would've stayed loyal with the Leappad 2. On paper the Ultra sounds amazing (i.e., no batteries, bigger screen, Wifi, etc.) but when it doesn't work, takes countless hours to attempt to fix, etc. it isn't worth it. My poor daughter is so confused why I can't just fix it. Worst use of money on a toy yet. Sorry Leappad, I really wanted to love you, but you made it impossible. My suggestion...spend less money on marketing and more money on infrastructure (tech support, R&D).
I purchased this same dvd player about 3 yrs ago and have loved it. The tray that pops out to put the dvds in would no longer come out. Since we have had it for 3 yrs i figured it was time to replace it. When we hooked it up it has a factory setting limit of 50% max for the volume. So even though it is hooked up to the radio in the van, it cannot be turned up very loud. Not everyone can hear it. We did not have this problem with the last one. Also it keeps shutting off and on by itself. I am going to send it back and probably order a different one.