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Country: 18.104.22.168, North America, US
City: -77.4728 Virginia, United States
I was hoping to save money, but this program made me uninstall my existing Norton app that was expiring soon; however, when it led me to sign in to my Norton account, the Amazon download was not there, even though it exists on my computer; I tried every which way to find a way to enter my activation code but to no avail. Customer support from Norton was a waiting game both live chat and phone. I eventually gave up and ordered a renewal directly from Norton, which went very smoothly. No refunds on digital downloads, so live and learn, I just threw away $16. Never again will I try to renew Norton this way.
If you like buying from a company that doesn't have human beings dealing with your complaint or problem, then Roxio is the company for you. I bought a PC product for a Mac computer by mistake and tried to get a refund within 5 minutes of the purchase. I filled out all of their forms, but their computer said my order number was invalid. There's no phone number for customer service on their website, so I googled my problem and found a third party company that handles their complaints and got someone who said they'd refund my money. Never happened. I've spent hours trying to get my 100 bucks back, which is probably by design.